FAQ

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Shipping typically takes 5–10 business days depending on your location.

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number by email.

Q: Can I return or exchange my order?
A: Yes. We accept returns within 14 days of delivery if the item is unused and in its original condition.

Q: What if I receive a damaged item?
A: Please contact us within 48 hours of receiving your order with photos of the damaged product.

Q: Do you offer refunds?
A: Yes. Refunds are issued after we receive and inspect the returned item.

Q: How do I contact support?
A: Email us at support@vaultapparel.com and our team will assist you.